At Zinni Jewellers., we strive to ensure customer satisfaction with every purchase made on our e-commerce platform. Should you need to return a product or request a refund, please review the following guidelines:
Return Eligibility
Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 7 days of receipt to be eligible for a return or exchange.
Incorrect Product: In the event that you receive an incorrect product, please contact us within 14 days of receipt for a return or exchange.
Change of Mind: For returns due to a change of mind or if you are dissatisfied with the product for any reason, please notify us within 30 days of receipt.
Return Process
Contact Customer Service: To initiate a return or refund request, please contact our customer service team at [email protected] with your order number, reason for return, and photos of the product if applicable.
Return Authorization: Once your request is approved, we will provide you with a return authorization and instructions on how to send the product back to us.
Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a damaged or defective product. We recommend using a trackable shipping method for return shipments.
Refund Policy
Refund Processing: Refunds will be issued to the original payment method used for the purchase within 7-10 business days of receiving the returned product.
Incomplete Returns: In the case of incomplete returns or products returned in unsellable condition, a partial refund may be issued at our discretion.
Non-Refundable Items: Certain items such as perishable goods, personalized products, and items marked as final sale are not eligible for returns or refunds.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please reach out to our customer service team at info@universallifecarepvtltd.com. We are here to assist you with any inquiries and ensure a positive shopping experience.
We thank you for choosing Universal Lifecare Pvt. Ltd. for your online shopping needs.